# Text Follow-up Workflows — Gamma Deck

# SLIDES

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## Slide 1 — Hook
**Stop Losing Money to No-Shows and Forgotten Customers**
Three text workflows that keep your calendar full and your customers coming back.

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## Slide 2 — The Problem
Service businesses bleed revenue in three places no one watches:
- Customers forget the appointment they booked
- The job gets done and the relationship ends
- Six months later, that customer hires your competitor

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## Slide 3 — The Cost
- No-show rate for unconfirmed appointments: **20–30%**
- Repeat customers spend **67% more** than new ones
- The average local business loses **$15K–$50K/year** to follow-up that never happens

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## Slide 4 — The Solution
Three automated text workflows — **reminder, thank-you, and re-engagement** — that run themselves and treat every customer like your best one.

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## Slide 5 — How It Works
1. Customer books → automated reminder texts go out 24h and 1h before
2. Job completes → branded thank-you + review request fires the same day
3. 90/180/365 days later → re-engagement text reopens the relationship

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## Slide 6 — What You Get
- 3 fully built SMS workflows (reminder, follow-up, re-engagement)
- Connected to your calendar / CRM / job management tool
- Branded copy in your voice — not robotic templates
- Review-link integration (Google, Yelp, whatever you use)
- Monthly performance report

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## Slide 7 — Who It's For
**Perfect fit:** Anyone who books appointments — home services, dental, salons, med spa, fitness, legal
**Not for:** Pure walk-in retail or businesses without a CRM/calendar

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## Slide 8 — Proof / Outcome
A 200-appointment/month business cuts no-shows from 25% to 8% → recovers **34 appointments/month**. At $200 avg ticket = **$81K/year** recovered. Re-engagement adds another 5–10% in returning customers.

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## Slide 9 — Pricing
**Setup:** $1,200 (all 3 workflows built + integrated in 5 days)
**Monthly:** $200/mo (SMS costs, monitoring, copy tuning)
**Bundle with Voice Agent:** $400/mo combined — captures the call AND keeps them coming back

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## Slide 10 — Storefront Summary
**What it is:** Three automated SMS workflows — appointment reminder, post-job thank-you with review request, and 90/180/365-day re-engagement.
**Who it's for:** Anyone who books appointments — home services, dental, salons, med spa, fitness, legal.
**What you get:** 3 workflows + CRM/calendar integration + branded copy + review-link integration + monthly performance report.
**Billing:** Hybrid — $1,200 one-time setup + $200/mo subscription.
**Natural next:** Voice Agent (combined $400/mo bundle), or Sheet-to-Dashboard for ops visibility.

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## Slide 11 — Next Step
**Send me your booking flow — I'll show you exactly where you're losing customers.**
[your-calendar-link]

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# VIDEO SCRIPT (~75 sec)

**[0:00–0:08] HOOK**
You're losing money in three places nobody on your team is watching.

**[0:08–0:22] PROBLEM**
Customers forget the appointment they booked and don't show up. The job gets done and you never talk to them again. Six months later they hire your competitor — because nobody reminded them you exist.

**[0:22–0:38] SOLUTION**
Three text workflows fix all three. A reminder before the appointment. A thank-you after the job. A re-engagement text six months later. All automated, all in your voice.

**[0:38–0:58] HOW**
Customer books — they get a reminder 24 hours and one hour before. Job's done — they get a branded thank-you with a review link. Six months go by — they get a "we miss you" text that reopens the relationship.

**[0:58–1:12] PROOF**
A 200-appointment business cuts no-shows from 25% down to 8%. That's $80K a year you stop leaving on the floor — for less than $300 a month.

**[1:12–1:20] CTA**
Send me your booking flow. I'll show you exactly where you're losing customers. Link below.